Orders & Renewals
16 answers found
- What payment options do I have?
Last updated on August 15, 2024
We accept credit cards or debit cards for payment.Please note: We cannot process credit card information received via email; this follows the Payment Card Industry Data Security Standards. This is to ensure...
- How do I update my credit card information?
Last updated on May 05, 2025
You can update your credit card information online yourself on https://www.us.elsevierhealth.com. Please note: You can only change your payment method during an active subscription. Follow these steps...
- How do I manage my refund?
Last updated on March 10, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
- How do I opt-out of receiving emails or newsletters?
Last updated on August 15, 2024
You can opt out of emails and newsletters by the following the following steps:Go to https://www.us.elsevierhealth.comClick on 'Sign In | Create an Account' and enter your login credentials.Navigate to...
- Where can I find the STATdx Trial Instructions?
Last updated on August 15, 2024
Show all Hide allHow can I start a STATdx Trial?STATdx offers a one time 15-day trial and this will begin at the time of your enrollment. At the end of your trial, your subscription will automatically...
- How can I start a STATdx Trial?
Last updated on August 15, 2024
STATdx offers a one-time free 15-day trial. Currently STATdx trials are only available to customers in North America. Your trial subscription will automatically renew as an annual paid subscription unless...
- How do I cancel my trial or paid subscription?
Last updated on July 08, 2024
Follow these steps to cancel your STATdx subscription:Trial Subscription:Once your free STATdx trial period expires, your trial will automatically renew to a paid subscription. You can cancel the paid...
- How can I renew my current STATdx subscription?
Last updated on March 21, 2024
All current users are emailed 30 days prior to their STATdx license expiration date.This email will provide detailed instuctions on how to renew your subscription to STATdx.If you have any further questions,...
- How do I purchase STATdx?
Last updated on August 15, 2024
You can sign up for a free trial or purchase a subscription to STATdx at https://www.us.elsevierhealth.com/statdx.html or by contacting our Sales Department.For any further questions, get in touch with...
- How do I view a copy of the receipt for my STATdx order?
Last updated on August 15, 2024
You should receive an order confirmation email when you place your order. Check your junk email folder if you do not see the order confirmation email in your inbox.You can also follow these steps to view...