What can I do if the system says my email is already in use?

If you are seeing this error message when attempting to create an account on SSRN this message indicates that your email is already associated with an account. Try logging into your account. If you do not remember your password you can send a password reset link to your email. If you do not receive the reset password link or you receive the message that your account has been blocked due to too many wrong attempts at logging in please contact SSRN Support.

If you see this error message when attempting to add an email address to your own account, check that the email is not already added to your account by logging in and clicking on 'My Account'. You can view all email addresses on your account by clicking on 'Change my email addresses' then the 'Edit/Add Email(s)' button.
If the email is not there, you may have a duplicate account. If you need further assistance, contact us using one of the options at the bottom of this page and we'll gladly assist. Provide as much distinguishing information as possible that could be associated with other SSRN accounts, all possible names that could have been associated with your account(s) and any emails that you might have used in the past. Please also include affiliations you might have had or currently hold.

If you see the error message when attempting to create an account for another author, they most likely already have an SSRN account (or have duplicate accounts). If you are unable to find their account and need to add them to a submission or update their information, please have them contact us using one of the options at the bottom of this page and we'll gladly assist. You are free to contact us on their behalf and let us know that you are trying to add an author to your submission and they are not searchable on the submission form. When contacting us on behalf of a co-author please provide their name, email, and affiliation, so we can make sure their accounts are updated with all of the current information.