How do you Clear your Browser Cache/SSRN Cookies?

Several common SSRN issues (as well as many less common ones) can often be resolved by simply clearing your browser's cache or cookies.

• Inability to sign in after resetting your password.
• Constantly being asked to sign in/verify your identity.
• Constantly seeing a 'Server Maintenance' error when trying to access SSRN.
• Inability to download a PDF.
• Inability to view the abstract page for a newly approved submission after clicking the link sent in the submission approval email.

Clearing your cache and SSRN specific cookies only is generally a good first step when trying to resolve any SSRN related issue. After clearing, you must completely close your browser and then reopen it. We highly suggest you have only one browser window with one tab open when you start the clearing process. Be sure you only check 'Cache/Cookies' in the list of items to be cleared.

Click the link for your browser below to find instructions on how to clear the cache and all your cookies:

• Chrome
• Firefox
• Safari
• Microsoft Edge