What do I do when Scopus fails to export documents to SciVal?
Last updated on August 15, 2024
Sometimes Scopus fails to export documents to SciVal. This happens for one of two reasons:
- The SciVal pop-up has been blocked by Scopus.
- The Single Sign On feature that automatically logs in users of Scopus into SciVal has failed.
If no new tab opens automatically after your export, please complete the following troubleshooting steps.
SciVal pop-up blocked
If no new tab opens automatically after export, you need to update your browser settings to allow the pop-ups for www.scopus.com. Follow the steps below for the browser you're using:
- Go to ‘Settings’.
- Display ‘Advanced settings’.
- Under ‘Privacy and Security’, select ‘Content Settings’.
- Select ‘Pop-ups and Redirects’.
- Add www.scopus.com.
- Go to ‘Options’.
- Go to the ‘Privacy & Security’ tab.
- Under ‘Permissions’, next to ‘Block-up windows’, click ‘Exceptions’.
- Enter www.scopus.com in the Address of Website field.
- Click ‘Allow’.
- Choose ‘Save Changes’.
- Select 'Internet Options'.
- Select 'Site permissions'.
- Select 'Pop-ups and redirects'.
- Click the 'Add' button next to Allow
- Enter www.scopus.com in the Add a site field.
- Click 'Add'.
- Select 'Safari Settings'.
- Select the 'Websites' tab.
- Select the "Pop-up Windows" from the left-hand menu
- Open www.scopus.com in Safari so it appears in the website list.
- Next to www.scopus.com, select Allow from the drop-down menu.
- Close the Settings window.
Once you have updated your browser settings, perform your Scopus export again. A new tab should open with your Publication Set displayed in SciVal.
Single Sign On failed
If a new browser tab opens to SciVal, but you are not logged in, follow these steps:
- Enter your login credentials for SciVal.
- Repeat your Scopus export to SciVal. SciVal opens as a new browser tab displaying your Publication Set.
If a new tab does not open displaying your SciVal Publication Set, follow the steps above to allow the SciVal pop-up.
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