What do I do if I get an error when purchasing a product?

When purchasing an article or chapter from ScienceDirect, one of the following situations might occur:

• The requested item is not in the shopping cart.
• The purchasing process is interrupted.
• During the purchasing process, an error message appears or a page does not load.

Solution

Try these steps if you are sure your purchase failed:

1. Try to purchase the product one more time in the same way you tried before.

   • There might have been a connectivity issue.
2. Try to purchase the product in a different browser (e.g., Chrome, Internet Explorer, Firefox).

   • There might have been an issue with loading a protocol or script in your current browser.
3. Clear your cache and cookies.

   • Too many outdated cookies on your computer can cause the site to not function properly.
   • A full cache can cause pages to load slowly or not at all.
4. Try to purchase the product using a different device.

   • On some occasions, smartphones and tablets cannot fully load the required scripts.

After trying the described steps your purchase should be successful.