What can I do when I receive an error message?
Last updated on March 02, 2026
If you receive an error message while navigating the site or performing some type of action, you may consider first clearing your cache and cookies to see if that fixes the issue.
Sometimes waiting a few minutes and trying again can make a difference.
Examples of error messages include:
SD-008 error, SD-009 error, 404 error: Contact us via the contact options below.
Transaction error: Please see
Sign in error: Please see How do I sign in to my Elsevier account?
If you keep receiving the error message, please contact us via the contact options below and include the following information:
- Screenshot of the error message
- Short description of the activities you did when you received the error message
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