Returns process
4 answers found
- My book is damaged, what do I do?
Last updated on July 28, 2025
If your book is damaged, please contact us using the email option below, including the following information: Your Elsevier invoice number. The ISBN and quantity of the damaged book(s). Details of the...
- Where is my credit?
Last updated on July 28, 2025
There are two types of credit you could receive, select the relevant option below to find out more information: Credit for a return The credit for an authorized return is processed within eight...
- Do you have titles going out of print or publishing a new edition?
Last updated on July 31, 2018
Please note: This information is for US/Canadian customers only. We are in the process of creating a list for all customers. We regularly update our below lists with Out of Print titles and New Editions....
- How long does it take to process a return?
Last updated on July 28, 2025
A standard authorized return will take 10-14 working days to be processed once it has been received in our warehouse. Please note: larger returns may take longer to process.