Online Access
5 answers found
- How do I activate my subscription against my online account?
Last updated on June 29, 2023
Before you can activate your subscription, you need to first create an account. You will only be required to register once; however, please note that you will need to activate your online access each time...
- How do I close my account?
Last updated on June 20, 2017
If you would like to close your account with us and have your customer details removed from our database, or if you have any questions about the account closure process, please contact us via one of the...
- Generative AI Reading Assistant
Last updated on October 13, 2025
The integrated generative AI (GenAI) feature on JBS is an artificial intelligence solution designed to assist researchers in navigating through vast amounts of scientific literature efficiently and effectively.Getting...
- I am not receiving the email alerts for TheLancet.com, what should I do?
Last updated on June 29, 2023
If you are not receiving the email alerts from TheLancet.com, please contact us using the email option below. To be able to help you fully and resolve the issue as quickly as possible, please provide...
- I believe I’ve identified a harmful error in an Elsevier product. How can I let Elsevier know?
Last updated on May 01, 2026
If you are experiencing an error while using an Elsevier product, please contact us using the details on this page.