Why do I see the “Instructions from your organization” screen and how can it be customised?

You may encounter the 'Instructions from your organization' screen after selecting your company, institution, university… on the 'Find your organization' screen.

Organizations (including libraries, institutions, and corporate entities) subscribe to some Elsevier products but not to others. As an example, your organization may subscribe to ScienceDirect but not to Funding Institutional.

Only after you have selected an organization, we will check which access methods your organization provides for that specific product. Whenever your organization uses email domain confirmation or SAML SSO you will be directed to the relevant flow. However, if your organization is not subscribed to the content of the product you are visiting, or if your organization uses other access methods, such as IP or VPN, you will see the 'Instructions from your organization' screen.

Whenever this screen appears, ensure you are within the IP range, or try connecting to your organization's VPN.