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15 answers found
- How can I allow-list your product in our firewall?
Last updated on January 20, 2026
Allow-listing means that a website is added to a safe list for a network's firewall. Firewalls are configured to stop potentially malicious websites from infecting a PC or network. To ensure our product...
- How do I register for a remote access account using a Registration ID and Password?
Last updated on December 17, 2024
To access the product remotely by using a registration ID and password, follow the steps below. (Steps also are provided in PDFs referenced in Step 1.) Please note: Before you start the activation process,...
- How do I activate remote access with my organizational email address?
Last updated on December 17, 2024
If you have an email account through your organization (Example: [email protected]) you may already be eligible to sign up for remote access.Note: This option relies on your administrator having...
- Is the site accessible via a mobile device?
Last updated on June 26, 2023
The site is optimized for all mobile devices and smartphones. For the best experience we recommend you use the mobile app.Please note: The app is not offered in all countries, so please check your app...
- What do I do if I have forgotten my username or password?
Last updated on June 26, 2023
Please select one of the options below to view instructions if you have forgotten your username or password:Forgotten PasswordAt the Login prompt, click 'Forgotten Username or Password'.A Forgotten Password...
- How do I login to a ClinicalKey site through my institution or OpenAthens?
Last updated on December 16, 2024
This remote access option, also known as Federated Access, allows you to sign in and prove your institutional association via your institution.OpenAthensHowFollow these steps to login via OpenAthens to...
- Why did my remote access expire?
Last updated on June 26, 2023
Your remote access is automatically extended each time you log in from within your institution's network or VPN. If you do not log in while on your institution's network or VPN within 180 days, remote...
- How do I access ClinicalKey remotely?
Last updated on December 16, 2024
There are three types of remote access that users may utilize in accessing ClinicalKey from outside their institution’s network: How Using an Organizational Email Address If you have an email account...
- What learning resources are available for ClinicalKey for Nursing?
Last updated on December 17, 2024
Elsevier offers a wide variety of learning guides for ClinicalKey for Nursing. Click on the links below for more information regarding the features and functionality available through the site. Using...
- Why is some content locked?
Last updated on June 26, 2023
Any content that is not included in your subscription will have a lock icon next to the title to indicate it is not available. To hide unsubscribed content from search results, navigate to the bottom...