What can I do if I have forgotten my username or password?

Last updated on September 02, 2025

 

If you're having trouble signing in to your account follow the steps below for a forgotten username or password.

How

  1. Click on the person icon in the top right of your screen.
  2. You will be prompted to enter your email address.
    • If your email address is not recognized you will be prompted to create an account.
    • If your email address is recognized you will be prompted to enter your password.
    • If you have forgotten your password click 'Forgotten password'.

If you have completed the above and are still having trouble signing in, please contact us via the email option below.

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