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How do I ensure that emails aren't blocked by spam filters?
Última atualização em 05 de setembro de 2025
Many email programs have spam filters. These filters automatically scan incoming emails to stop unwanted emails before they reach your inbox.
How
Add Elsevier's email domain to your safe senders list (i.e. @mendeley.com, [email protected] or other addresses ending on @elsevier.com).
Select your email provider from the list below to view further instructions:
- Open the 'HOME' tab and click the 'Junk' icon in the Delete group.
- Select 'Junk E-mail Options…' in the list.
- Click on the 'Safe Senders' tab.
- Click 'Add…'.
- Type in the Elsevier email address and click 'OK'.
- Make sure the checkbox 'Also trust e-mail from my Contacts' is ticked.
- Click 'Apply' and then click 'OK'.
- Open the 'Windows Live Mail' tab.
- Go to 'Options' and click 'Safety Options…'
- Click on the 'Safe Senders' tab.
- Click 'Add…'
- Type in the Elsevier email address and click 'OK'.
- Click 'Apply' and then click 'OK'.
- Open the 'Mail' menu and click 'Preferences…'.
- Click 'Junk Mail'.
- Make sure that at least the checkbox 'Sender of message is in my Contacts' is ticked.
- Add the Elsevier email address to your 'Contacts list'.
- Click 'Gmail'.
- Select 'Contacts'.
- Click 'New contact'.
- Click 'Add name' and type Elsevier as the name for this contact.
- Add the Elsevier email address in the 'Email' field.
- Click 'Save now'.
After completing these steps, all emails from Elsevier should arrive in your email inbox. If you believe you're still not receiving emails from Elsevier, please contact us using one of the options below.
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