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How do I set up a proxy server to access subscribed products?
Last updated on October 27, 2026
Many of our customers use proxy servers to manage access to their subscribed services for remote users.
There are many different proxy products in use with varied and diverse capabilities and complex configuration requirements. For this reason, we are unable to formally provide support for proxy servers and cannot guarantee that they will work. Any proxy-related access issues should be directed to the proxy vendors' support teams. We aim to provide advice to help with debugging on a best-effort basis.
If your institution uses a proxy service, please send its proxy IP address to your Elsevier customer serviceopens in new tab/window. This will then be configured for access to your subscribed products.
IP addresses can only be configured if they are registered to your institution and for your exclusive use. Shared IPs cannot be configured.
Elsevier has new access management systems to improve the single sign on experience across our products and ensure a consistent experience when registering and signing in with an Elsevier account.
If you are using a proxy, please ensure that the id.elsevier.com and sso.healthcare.elsevier.com domains are known to it. Configuration is proxy-specific: some proxies may need to whitelist this domain, whilst others may need to rewrite it in order to allow the user to continue the session.
If you are using OCLC's EZProxy product, you must configure your proxy with the up-to-date version of the stanza which is published at https://help.oclc.org/Library_Management/EZproxy/EZproxy_database_stanzas. There are also specific product stanza pages hosted on OCLC:
Please be sure to include the complete stanza as given, including id.elsevier.com and sso.healthcare.elsevier.com domains:
Title -hide Elsevier Identity
URL https://id.elsevier.com
HJ https://id.elsevier.com
HJ id.elsevier.com
DJ id.elsevier.com
Find redirect_uri=https://
Replace redirect_uri=https://^A
Title -hide Elsevier Identity
URL https://sso.healthcare.elsevier.com
HJ https://sso.healthcare.elsevier.com
HJ sso.healthcare.elsevier.com
HJ https://sso-resources.healthcare.elsevier.com
HJ sso-resources.healthcare.elsevier.com
DJ healthcare.elsevier.com
DJ elsevier.com
NeverProxy sso-resources.healthcare.elsevier.com
If you are using III WAM you will need to add the domains you encounter at Elsevier to your WAM forward table.
To access any Elsevier product, such as ScienceDirect, you must add:
id.elsevier.com
For ScienceDirect specifically, please also add:
sciencedirect.com
sciencedirectassets.com
reader.elsevier.com
linkinghub.elsevier.com
sd-cart.elsevier.com
To access Mendeley, please add:
mendeley.com
If you're using AdminTool, add the following domains to your forward table:
admintool.elsevier.com
online.tableau.com
help-admintool.elsevier.com
tableau-admintool.elsevier.com
If you are using MuseKnowledge Proxy, you have to make sure that the latest version of the Source Profiles are in place for your MuseKnowledge Proxy Applications, as published here:
https://www.edulib.com/muse-proxy/sources/profiles/ScienceDirect.xmlopens in new tab/window
https://www.edulib.com/muse-proxy/sources/profiles/Scopus_IP.xmlopens in new tab/window
The Source Profile is an XML file containing all the necessary rules for rewriting a certain publisher platform.
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