Basic Troubleshooting for Common Mobile App Issues

What Should I Do If the Osmosis Mobile App Isn't Working?

1. Check for Software Updates: Make sure your device's software is up to date.

2. Storage Space: Verify if your device's storage is close to full, as this can affect app performance.

3. Close Background Apps: Try closing all other running apps by double-tapping the home button and swiping up on the apps.

These steps can help eliminate a few common issues.

If Issues Persist

If the app is still not functioning:

• Restart Your Device: A simple restart can often resolve technical glitches.

• Reinstall the App: Although it may seem inconvenient, deleting and reinstalling the app can sometimes fix problems.

   

Troubleshooting Sound Issues

If you are experiencing sound issues, check the following:

• Is your physical mute switch turned off?

• Is the software mute option disabled?

• Is the audio output set to the correct device?

• Is the volume turned up?

If all these settings are correct and you still can't hear audio, please inform us of the device you are using and the specific issue you're encountering.

Subscription Issues

Why Isn’t My Subscription Reflected in the App? I Still See Trial Status

1. Ensure you are logged in with the email address used for your subscription.

2. Try selecting the option to Restore Your Purchase.

Reporting Issues (Bugs)

If you encounter any problems or need further assistance, please use the chat bubble located on the Osmosis website, or contact us at [email protected]. Happy learning!