What can I do if the copies I received were damaged?
Last updated on October 22, 2025
If your gratis or complimentary copies have arrived damaged, please contact us using the Email option at the bottom of this page.
To help us resolve the issue efficiently, kindly include the following details in your message:
- ISBN
- Book Title
- Proof of damage (e.g., photos of the damaged book)
Our team will review your report and follow up with you shortly.
If you purchased copies from the Elsevier site and they are damaged, please refer to this FAQ: How can I return my product and get a replacement or refund? for instructions on how to request a refund or replacement.
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