E-PIC

Elsevier Product Insights for Customers Support Center

If you don't already have one, you can create an Elsevier account for free from any of Elsevier's products.StepsSelect 'Create account', 'My account’ or ‘Register’, depending on the product you are using....

How do I create an Elsevier account?

Your Elsevier account credentials will allow you to sign in to most Elsevier products. This means that you can use, the same username and password, or your organization’s SAML SSO login details, to sign...

Do I need a separate account for each Elsevier product?

Elsevier Identity and Access Management System uses cookies and similar technologies as described in the Elsevier cookie notice and the cookie preference center accessible from the 'Cookie Settings' link...

How does id.elsevier.com use cookies?

Your institution has had Shibboleth or OpenAthens access to your Elsevier subscriptions enabled and working for some time, but now one or more users have reported that it doesn't work anymore.

You'll...

I'm a librarian or administrator and my users are having trouble signing in via federated access

When you visit an Elsevier product, you will see an option to sign in, normally located in the top right corner. Most products allow you to sign in either using your personal email and password or your...

How can I sign in to my Elsevier account?

When you visit an Elsevier product and you’re not already signed in, based on the cookies we recognized, then:


	Click on 'Sign In', ‘Check access through your organization’ or 'Check Access' (this will...

How do I sign in via my institution?

Many of our customers use proxy servers to manage access to their subscribed services for remote users.

There are many different proxy products in use with varied and diverse capabilities and complex...

How do I set up a proxy server to access subscribed products?

Elsevier SP consumes the metadata of some federations through eduGAIN and some directly from their own feeds. Our metadata is also available in some federations directly and some get it via eduGAIN. That...

Which RE (SAML) Federations does Elsevier support?

To sign in via your organization or to check access through your organization you will need to tell us which organization you belong to.HowBy clicking ‘Sign in via your organization’, ‘Access through your...

How do I find my organization?

Federated access is a type of access that is based on trust. A federation manages infrastructure that facilitates this trust. Both the Identity Provider (IdP) and Service Provider (SP) are members of the...

Elsevier Product Insights for Customers Support Center

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