How can I contact SSRN Support?

SSRN Support is available all day everyday via Eva, Elsevier’s AI-powered Virtual Assistant. EVA is designed to capture the details of your inquiry and provide you with options for resolution. If a solution is not readily available, Eva will send the details to our support team for further assistance. To initiate a chat session with Eva, simply click on the "Chat with us" option next to the AI icon.

How can I email SSRN Support?

To utilize email support click on the 'Email' icon located at the bottom of the screen.

When are live support agents available?

Live support agents are available: Monday through Friday from 7:30 AM – 5:00 PM (EST)

Do you close for holidays?

Yes, we observe major U.S. public holidays. Live chat with an agent is not available on these days.