What can I do if I'm having trouble signing in to Image Finder?

Tips to help you login into Image Finder:

• Check you have the right username, normally it is your email address: How do I sign in and out of Image Finder?

  • For external user, if you received an invitation, use the same email address.
• Check you have the right password. Don’t worry, you can reset it easily: What do I do if I have forgotten my username or password?
• Check SPAM folder, easily avoidable by adding our email address to your safe senders.
• Clear cookies from your browser. We suggest trying this first if you're experiencing issues signing in, or try using a different browser.
• Clear any old history from your browser, especially when resetting to a new password. Please note: This will clear all stored data in your browser.
• If you use, or have been invited via, different email addresses in Image Finder, you may have multiple accounts/profiles which will need to be merged. Please contact us via email here.

Account set up in Image Finder:

• Update your personal information. See How can I change my email or personal details?

Still have a question about signing in? We can help! Contact us via the Email option at the bottom of this page.