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How to contact us on EmBiology

Last updated on January 02, 2024

Couldn’t find what you were looking for in our online support center?

We’re here to help.

Did you know you can also contact us via email? You can use our web form and we’ll respond within 24 hours.

What information do we need?

If you have a technical question, we may ask for screenshots and the specific address of the website you have questions about. Please have these available, as it helps us to answer your question faster and more efficient.

If you’d like an update on an existing issue, please have your reference number (e.g. 150101-123456) available when you contact us. You can find our reference in the subject field of our email replies.

When and how can you reach us?

You can contact us locally on the following support numbers:

Region

Contact information

USA, Canada and Latin America

Monday to Friday 9.00am-5.00pm Central Standard Time
Tel: +1 800 543 6820 (US Toll Free)

Europe, Middle East and Africa

Monday to Friday 9.00am-5.00pm GMT+1, Amsterdam office
Tel: +31 0 20 485 2015

Asia and Australasia

Monday to Friday 9.00am-6.00pm SST, Singapore office
Tel: +65 6349 0005

Japan

Monday to Friday 9.30am-5.30pm JST, Tokyo office
Tel: +81 3 5561 5035

China

Monday to Friday 9.00am-6.00pm CST, Beijing
Tel: +86 4008 426 973