Elsevier Identity Accessibility Statement

We demonstrate our commitment to web accessibility by continuously working to enable access and optimize the experience for individuals with disabilities and impairments including auditory, cognitive, physical, speech and visual disabilities.

Elsevier Identity aspires to meet all guidelines established by the World Wide Web Consortium's Web Content Accessibility Guidelines 2.2 A and AA accessibility standards, the U.S. Section 508 Standards of the Federal Rehabilitation Act, the authentication content requirements of the European Accessibility Act (EAA), as well as similar standards enacted by countries around the globe.

For a detailed review of how Elsevier Identity supports each of the WCAG 2.2 Success Criteria the Section 508 criteria, and EAA requirements, please refer to our Voluntary Product Accessibility Template (VPAT) document. This accessibility conformance report was produced by the Elsevier Digital Accessibility Team and most recently updated in December 2024.

Help and Support

• For general accessibility-related feedback or support, please contact [email protected].
• For Elsevier Identity support, please visit our Elsevier Identity Support Center.
• For more general Customer Service support, please use our Elsevier Support Center.

Read more about Elsevier’s Accessibility Policy and Elsevier Statement on the European Accessibility Act.

Accessibility features of Elsevier Identity include:

• Pages are uniquely and descriptively titled
• Keyboard friendly links and buttons
• Obvious visible focus indicator
• Errors are announced clearly using text and a visual symbol along with color
• Logical focus order of interactive elements
• Use of proper semantic structure including landmarks, headings, lists, and the accessible naming of links and buttons
• Responsive design can be used in small screen devices and magnified in the browser to 400%
• Text, symbols, links, and buttons are high contrast on background
• Help pages can always be reached from a link in the page footer

Mechanisms to support accessible authentication

• Sign-in form fields allow copy-and-paste as well as autocompletion from browser memory or a password manager. These mechanisms reduce a person’s reliance on memory during the cognitive function test of entering a username and password
• We are developing authentication options that reduce the cognitive function test (a one-time passcode, with copy-and-paste) and methods that nearly eliminate such a test (using device features such as face and fingerprint scanning)