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What do I do if my account has been compromised

Last updated on October 16, 2026

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  • You receive notifications or emails that indicate a login or password change you didn’t make.
  • Your email address or profile details were changed without your permission.
  • You can see books added/removed or activity in your library that you didn’t do.
  •  Someone else is able to access your account when you did not share your login details.
  • You receive messages that your account was redeemed or used with codes you didn’t use.
  •  You are locked out or can’t sign in even though you’re using the correct credentials.

 If you suspect your eBooks+ account has been compromised, please contact customer support immediately. 

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