We are pleased to welcome you to the Author Support Center!

At Elsevier we're striving to make your experience in getting help and support as easy and fast as possible. The Query Handling Center is here to provide quick and clear answers to questions that may come up during the publication process. While your Content Strategist/Acquisitions Editor is still available for queries, the Query Handling Center is here to assist with things that may come up suddenly and need a quick resolution.

The Query Handling Center covers topics such as:

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  Complimentary/gratis copies.
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  Royalties/Payments.
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  Marketing/Publicity.
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  Rights/Translations.
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  Platforms (Evolve, Science Direct, Expert Consult, Student Consult, Scopus, etc.)
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  Sales (purchasing copies with your author discount).

With this online Query Handling Center you will be able to:

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  Easily navigate to FAQs.
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  Access knowledge articles that are easy to find and read to help you with your questions.
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  Access on both computers and mobile devices.
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  Use contact forms, designed to get the information we need to solve your queries quickly so you can get back to what you need to do.

You'll continue to see improvements on the Query Handling Center as we develop the content, please don’t hesitate to provide your feedback so we can keep improving your experience.